WEBSITE DISCLAIMER:
This website contains general information about diet, health and nutrition. None of the information is advice, and should not be considered or treated as a substitute for advice from a healthcare professional. The contents of this website are for informational purposes only and are not intended to be a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health professional with any questions you may have regarding a medical condition.
The general information and content on this website is provided “AS IS” without any representations or warranties of any kind, express or implied. Natural Earth and Body, Inc. ("Gifts From the Earth” or the “Company”) makes no representations or warranties whatsoever in relation to the health information on this website.
You must not rely on the information on this website as an alternative to medical advice from your doctor or other professional healthcare provider. If you think you may be suffering from any medical condition you should seek medical attention. You should never delay seeking medical advice, disregard medical advice, or discontinue medical treatment because of information in Company materials or provided by any Company representative, none of which information is intended to be a substitute for medical diagnosis, advice or treatment. If you are considering making any changes to your lifestyle, diet or nutrition, you should consult with your doctor or other health care provider before doing so. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure or prevent any disease.
Neither the Company nor its representatives is providing any medical advice, and none should be inferred, from any ideas, suggestions, testimonials or other information set forth on this website or in other Company materials or provided over the phone or in email correspondence. All of the information on this website, whether historical in nature or forward-looking, speaks only as of the date the information is posted on this site, and Company does not undertake any obligation to update such information after it is posted or to remove such information from this site if it is not or no longer accurate or complete.
How to Contact Us
For questions about wholesale accounts, your order, customizing an order or general questions, please go to Contact Us.
Shipping
When you place an order, the Gifts From the Earth shopping cart connects with USPS where the shipping is calculated based on weight and shipping destination. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Handling fee is $3.00 per order. Products are made fresh to order and are usually shipped within 2-7 days. All orders are shipped USPS Priority mail.
At this time we are shipping to the United States only and Armed Services. If you wish to have products shipped elsewhere, please contact us for more shipping information. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Back Ordered Products
Because our products are hand crafted in small batches and created at the time of ordering, we generally do not have back orders unless we are experiencing difficulty receiving ingredients from our suppliers. We will notify you of any back orders and an approximate delivery date.
Return Policy
Returns are limited to damaged or incorrect merchandise. We offer exchanges only, not refunds. Please do not assume that if a product does not meet your standards for texture or application, that we will exchange it. Once it is shipped back to us for examination, we will determine if indeed the product is damaged, or does not meet our standards. You most return items within 14 days of delivery in order to exchange product.
In the majority of cases, products are exchanged without question, and shipping costs for the return are refunded. In some cases a customer simply has buyer's remorse. In this case, products are sent back to the customer. This is standard procedure for cosmetics sales, since products can become contaminated once in customer's hands. We must guarantee all of our clients that the products they purchase have been stored within our company walls in hygenic conditions prior to being shipped.
If you have a concern, such as a mislabeled product or a faulty container, please contact us via our Contact Us page within 7 days from receipt of your shipment. Have your order number ready. Please do not shop products back to us without contacting customer service first. We will replace the product as well as the shipping cost incurred to you.
Customer Service Hours
Customer service phone hours are 11am - 3pm Pacific Standard Time Monday through Friday (360) 521-5455. Emails are answered within 24 hours.
Placing Orders
Orders can be placed online.
*We cannot accept orders placed through email, unless previously authorized. Please do not send credit card information or other secure personal information through email.
*Add-ons and changes can be made up to 24 hours after an order has been placed. After that time, a separate order should be placed through the shopping cart. If you are making a change to an order within the alloted time, always include your order number as a reference.
Payment Options
We accept VISA, Master Card, Discover and American Express.
Our Newletters
We like to give our clients helpful information about natural skincare and natural living. We also like to let our customers know about our specials too and shows we are doing. If you like to receive our email please sign up below. We do not sell your information to anyone ever and send out a couple emails a month.
Questions about the Products
If you are currently using another brand of cosmetics and have questions about how Gifts From the Earth differs, please check out our FAQ's page.